Today’s hospitality initiative has been driven by client services with guest satisfaction as its focus. With a banquet of choices obtainable in the market. Also, just a click away, guest needs have increased to an abrupt ordering level. That’s why better hotel supplies in Dubai have been essential.
Imagine moving into a hotel with an amazing atmosphere and facilities. But having a cruel meeting with their team who has not been just crude, but also makes you feel low about yourself. How likely is it that you’d ever return to that hotel?
Hotels face quickly changing visitor habits, preferences, and premises. Properties are formed to convey an extreme appearance through exceptional services. High retention is due to the personal touch and heavenly clients. So, if you are trying to find methods to boost your guest satisfaction at your property, think about the following points.
Here Know the Ways to Improve Hotel Guest Satisfaction
First Impressions Last Long
The experience of guests begins before the check-in. Today’s generation never has been satisfied and always strives for comparisons and research among the many alternatives available. As a business owner, you must show the diversity of what you offer and remain true to it.
Moreover, welcome guests with a smile and let them feel at your home. Help them navigate the hotel’s facilities and introduce them to the local culture of the city as well as authentic experiences.
Take the more to create a welcoming and welcoming atmosphere for your guests right as soon as they walk into your establishment.
Stay on Top of the Latest Technology
In this age of growing technology and the trend for social media, hotels should concentrate on having a strong online presence as well as giving guests a technology-savvy experience.
It’s not only the younger generation, however, but our older generation has been also now adept at technology. And has been prone to enjoy technology in full force.
The following tech-related services will make the experience of your customers more enjoyable and satisfying: –
- Quick and Simple Booking Procedure
- Mobile-friendly Website
- Smart Room Key that has been opened by swipes from the mobile.
- Direct interaction via Phone/Mobile App and not Emails.
- Contactless Payments
- Self- Serve Kiosk
Virtual Reality Tours are a great way to attract customers and help the customer imagine their stay in the hotel prior to when they arrive at your hotel.
Personalization is the Future
Hotel staff should adhere to the principle that says “Know Your Guest” and stay aware of the desires of the customers to build loyalty, which will aid in growing your business. Making a personal connection with your guests and providing them with the latest in service makes them feel appreciated and valued every time.
In addition, the focus on customer service has not been only the most reasonable but also mythical. Always stand available and strive to stand a good listener to give your guests your best.
Train Your Employees
The right staff could make or break your business plan. Customer Service has not been a Department. It has been a Perspective. As the hotel supply companies in Dubai, you must offer a helping hand to your team and allow them to treat your guests in the most professional manner they can.
Focus on the 3 Qs:
- Quality
- Quantity and
- Quickness
Let them think like a customer and stay focused. Conduct regular training sessions to assess their progress and concentrate on the main issues they face on a regular basis.
Also, don’t forget to applaud the effort your team has been putting into creating the reputation of your hotel. As it has been their efforts that are pushing your business ahead.
Have a Solid and Proactive Action Plan
You have to stand prepared and make use of the details you have from the moment you book and impress your guests by giving them the impression that they are important. Make sure you are prepared with Best-in-Class Service that has been unique and exclusive to the guests.
Stand the one to serve your guests with general information like the purpose behind your guests’ stay, whether it’s anniversary celebrations or birthdays, and arrange for Freebies such as chocolates or free Spa Day. Make sure that anyone has been traveling with children or elderly individuals and focus on giving them extra care as well as some awesome activities for your children.
Contact your guests and provide assistance prior to them asking for assistance. A well-planned and efficient approach will alter your hotel guest satisfaction by a higher degree and result in increased satisfaction and customer retention.
Offer Attractive Holiday Packages
Engage and entice your guests with exotic holidays that are available to your hotel, and help your brand stand out from competitors on the market.
Additionally, collect at least 3 or four holiday gift packages for the various categories of consumers. Also, offering them intriguing names such as the BFF Packet as well as the Bucket List Packet will help to attract your customers’ interest.
A few simple additions like these are sure to get the attention of people:
- Discounted Combo Prices
- Value for Money
- Offering a comprehensive overview of the city’s attractions, and providing complimentary tickets to Theme Parks and Zoos.
- Free Meals
- On-site photographers as well as a tour guide
- Pet-friendly
Feedback Helps You Serve Better
Improve the experience of your guests by learning from their feedback. Keep in mind that regardless of how great you think your customer’s review has been, you will always begin again with the next guest. There’s no hospitality like the one that has been able to understand.
Hotel staff must keep their eyes on the ball so that they can assist guests more effectively. Also, this has been only achievable if they adhere to their feedback and work towards improving it over time. Fast resolutions can stand awe-inspiring for even the most stoic clients.
Recognize the errors and provide an apology gift that acts as a recompense and demonstrates an ability to recognize and improve. It also acts as an element that can eventually turn into the basis of memory.
Safe and Secure Hotel Experience Post Covid-19
Covid-19 has changed and impacted the industry of hotels with the greatest impact. Being a responsible and responsible operator of hotels Covid has placed you under more expectations than ever before.
The following tips will help you attract guests and help you create an outstanding hotel customer experience:
- Cleanliness & Hygiene
- Contactless Check-Ins and Room Service
- Waive Cancellation Charges
- Allow Rescheduling
Covid-19 standards and protocols applicable to your local area
Avoid crowding in public areas like Bars and Restaurants.
Read Blog:- Middle East Hotel Supplies in Dubai
